Items Purchased During Toolfest
Items purchased during Toolfest can only be returned in-store at Preston Hardware in the original packaging. For fast, easy returns, keep your receipt. It not only ensures you get the proper credit for your purchase, but it also helps our Associates process your return quickly.
NOTE:
In order to qualify for a refund, both the product and gift card bonus must be presented. Your refund will be based on the combined value of your purchase and gift card bonus received.
In-Store Returns FAQ
Returns with an Original Sales Receipt within 90 Days of Purchase.
- Any purchase made where a gift card bonus was received, both the product and gift card must be returned to qualify for a refund.
- Any purchase made by credit card will be refunded to the original credit card.
- Any purchase made by cash will be refunded in cash; any purchase made by debit card will be refunded to the original debit card.
- Any purchase made by a cheque that has cleared the 15-day waiting period will be refunded in cash.
- Any purchase made by a cheque that has not cleared the 15-day waiting period may be refunded as a Store Credit.
- Any purchase made by Store Gift Card, Gift Certificate will be refunded as Store Gift Card.
** Subject to the Return Policy Exceptions below.
Returns with an Original Sales Receipt after 90 Days of Purchase.
A Store Credit (Preston Hardware Gift Card) will be issued for the original purchase price.*
** Subject to the Return Policy Exceptions below.
Returns without a Sales Receipt.
A Store Credit (Preston Hardware Gift Card) will be issued based on the selling price less 25%.
Online Returns FAQ
Damaged Items and Shortage Claims
Please report damaged or missing items within 3 days of delivery by calling (613) 230-7166 ext. 366.
Return Policy Exceptions
Gift cards, gift certificates and store credit cannot be exchanged or returned for cash, credit or cheque.
Power tools, shop vacuums, hand tools will be repaired if possible in accordance with manufacturer’s warranty through a manufacturer authorized service contractor.
No returns on:
Standby Generators: No returns.
Clearance and Discontinued items: No returns or refunds. These sale items are final.
Other Terms and Conditions
Preston Hardware reserves the right to request valid identification prior to accepting merchandise for a return.
Preston Hardware reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
Preston Hardware will only accept the return of merchandise purchased from Preston Hardware store.